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HR Service Center Administrator

Date:  Oct 14, 2021
Location: 

Denver, CO, US (United States)

Founded in 1921 and publicly traded since 1925, Newmont (www.newmont.com) is one of the largest gold companies in the world. Headquartered in Denver, Colorado, the company has approximately 24,000 employees and contractors, with the majority working at Newmont's core operations in the United States, Australia, Ghana, Peru and Suriname. Newmont is the only gold company listed in the S&P 500 index and in 2007 became the first gold company selected to be part of the Dow Jones Sustainability World Index. Newmont's industry leading performance is reflected through high standards in environmental management, health and safety for its employees and creating value and opportunity for host communities and shareholders.

About this role

What will you be responsible for?
The Americas Service Center primarily exists to help current and former employees find answers to their questions and solve their complex HR problems. The team is currently moving from a U.S.-based support offering to a centralized Americas support model. This broadened footprint will encompass approximately 11,000 employees located in our offices and sites in the U.S., Canada, Mexico, Argentina, Peru and Suriname. This increased geography crosses multiple time zones and will support 4+ languages.
Provides HR assistance to employees, in the form of accurate, consistent, and timely responses to inquiries from various contact channels – phone, email, chat and in-person. Responsible for helping current and former employees find answers to their questions and solve their complex HR problems. This role provides support for core HR programs, projects, communications and platforms; supports HR data entry, process administration and documentation and continuous improvement.
The Americas HR Service Center Administrator will harmonize with current and former employees and provide accurate information and timely issue resolution. Must be comfortable building a rapport with employees and have the ability to ask probing questions to fully understand the issue, follow business processes with high attention to detail, use multiple resources effectively to find the right information and communicate clear messages in a timely manner. This role will hold a high degree of ownership, strong interpersonal skills, and the ability to handle sensitive situations with confidentiality and care are essential for this position.

Your role will consist of

Here is a snapshot of what your day to day will look like!

  • Provide friendly, supportive guidance to employees and managers on information requests, self-service transactions, workflow, and HR portals.
  • Provide support for HR programs and projects including planning, partners, administration/execution and tracking of outcomes.
  • Provides work intake for the Americas Human Resources, customer-related data gathering and holistic issue resolution.
  • Provide data management support across Human Resources including data entry, data clean-up and ensuring integrity of data to meet quality control procedures and performance metrics.
  • Support end to end onboarding process, intake, customer experience and process improvement.
  • Supports various tasks in the HR Service Center in the scope of HR and benefits administration, including but not limited to: Matching Gifts, Wellbeing Programs, Verification of Employment, and similar work scope.
  • Supports testing, distribution list requests, reporting, audits and information requests from legal team and other HR functional partners.
  • Supports purchasing and invoicing administration and related process improvement.
  • Maintains online HR content across several platforms; regularly reviews and ensures accuracy and relevance of content for Americas audience.
  • Serve as liaison to our HR functional partners, HR team and business partners when process or policy issues require acceleration.
  • Employment Document Management to include but not limited to maintaining and accountable for organization of the Human Resources File Room and ensure that all manual filing is current and accurate.
  • Must be able to handle highly confidential material on a continual basis in a professional manner.
  • Acts with attention to detail, delivering accurate work within timeframes and Service Level Agreements.
  • Accurately documents inquiries and maintain data accuracy.
  • Identifies and eliminates single points of failure in alignment with greater HR Service Delivery Team.
  • Maintains process documentation and drives continuous improvement.

 

The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive.

Your training, skills, and experience checklist

Here is what we would need to see from you!

Knowledge:

  • Ability to speak Spanish and French is required.
  • Bachelor’s Degree in Human Resources or related field preferred.
  • Knowledge and experience with SAP, SuccessFactors, Employee Central, ServiceNow and Benefit Focus preferred.
  • General knowledge of U.S. federal and state employment laws preferred.
  • Knowledge of multi-provincial Canadian employment law or local laws in Mexico, Argentina, Peru or Suriname advantageous.

Experience:

  • Minimum two to five years of proven experience in Human Resources is required.

Skills and Abilities:

  • Demonstrated strong oral and written communication skills and excellent customer service skills.
  • Must have ability to effectively utilize Microsoft Word and Excel applications.
  • Strong PC skills using MS office software.
  • Ability to manage work across all areas of the business and function successfully within a multi-national/cultural environment.
  • Ability to handle tight deadlines and multi-tasking is a must.
  • Problem identification and commitment to action on identified issues.
  • Ability to handle highly confidential material on a continuous basis in an extremely professional manner.
  • Must be detail oriented and quality driven.
  • Ability to support multiple time zones across the Americas locations.
  • Incumbent must exemplify the Newmont values.

Working conditions and location

• The position will sit in the Denver, CO Corporate Office. This role will acquire the ability to support multiple time zones across the Americas location. This role may be required to travel to and assist other domestic and international sites. Working in our expansive environment, telephone calls or other meetings may take place before and/or after normal local business hours to accommodate other regions' work schedules and priorities.

The salary range offered for this role is $49,680 - 65,205. The salary range is tied to the Colorado market for jobs performed in Colorado. The salary offer to the successful candidate will be based on job-related education, training, and/or experience.  The salary offer will not be based on a candidate’s salary history at other jobs, and by law, Newmont will not seek information about salary history, and candidates should not share such information with Newmont.   

This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company’s performance and their own individual performance. 

Newmont offers a competitive and inclusive benefits package to support physical, mental, financial and emotional wellbeing. This role will be eligible for the following benefits:  Medical, prescription drug, dental, and vision insurance; flexible spending accounts; health savings accounts; life and accidental death and dismemberment insurance; short and long-term disability; 401(k) program with company match; pension; financial planning; employee assistance program (EAP); adoption assistance; dependent scholarship program; tuition reimbursement; paid holidays and paid time off; paid family leave; matching gifts; and discounts on home, auto and pet insurance.  All bonuses and benefits are subject to the applicable eligibility and program/plan terms and may be modified or terminated at Newmont’s sole discretion.

Newmont strongly encourages all applicants to be fully vaccinated with the COVID-19 vaccine as soon as the vaccine is available to you as Newmont considers vaccination to be a vital tool in the fight against the pandemic. Proof of vaccination is required for entry to certain Newmont locations and for business travel, unless an exemption is required by law.  Newmont may update its vaccination policies/requirements at any time in its sole discretion.


Nearest Major Market: Denver