Field Technology Services Analyst
Akyem, GH
Workplace Type: Onsite
Newmont is the world’s leading gold company and a producer of copper, silver, zinc and lead. The Company’s world-class portfolio of assets, prospects and talent is anchored in favorable mining jurisdictions in Africa, Australia, Latin America & Caribbean, North America, and Papua New Guinea. Newmont is the only gold producer listed in the S&P 500 Index and is widely recognized for its principled environmental, social and governance practices. The Company is an industry leader in value creation, supported by robust safety standards, superior execution and technical proficiency. Newmont was founded in 1921 and has been publicly traded since 1925.
At Newmont, people create the value in the metals we mine and are ambassadors in the communities where they live and work. As a team, we foster an environment in support of our people vision, where everyone belongs, thrives and is valued. We have built a diverse and inclusive workplace where our people can bring their differences to support delivering results together.
Our Africa operations employ approximately 5,900 employees and contractors, with the majority working at the Ahafo Mine. We offer an unparalleled blend of opportunity and career satisfaction with all the benefits you would expect from a global company. This, combined with our growth opportunities, makes Newmont a great company to work.
Our Akyem and Ahafo mines have made significant sustainable community development investments in our host communities. These include establishing Development Funds at our Akyem and Ahafo operational areas with each mine contributing US$1 per ounce of gold sold and 1% of net pre-tax annual profit into its community development fund.
Join us and unearth your potential in a global company that is at the forefront of shaping the future of the mining industry.
About This Role
- Provide day to day technical support on services relating to operational technology and data systems.
- Onboard technologies, support two-way radio, telemetry, Blast PED system, Cap lamp and fleet management network etc.
- Manage relationships with service providers’ field engineers and operation.
In This Role You Will
Safety and Regulatory / Policy Compliance
- Adhere to Newmont Regional Occupational Health and Safety policy and procedures.
- Consistently demonstrate and encourage safe work practices.
- Support regulatory and corporate compliance initiatives as they pertain to information and content assets.
- Promote and comply with Newmont goals and values.
Incident Management
- Provide support for infrastructure and fleet management wireless system and remote devices.
- Ensure availability of a two-way radio communication service in our operational areas.
- Provide level 1 and 2 system support for incidents and provide resolution, where appropriate escalate to the supervisor.
- Execute change for field technology services and related equipment.
- Track related technology issues, coordinate resolution, and assist in driving issues to closure.
Request Fulfilment
- Provide support for two-way radio programming requests.
- Configure and activate additional services on two-way radio system, fleet management system, Blast PED, Telemetry and GPS Augmentation.
- Facilitate and if required install and configure onboard equipment requests (such as Jigsaw, Pitram, Fatigue, Collision detection etc.)
Asset Management
- Manage operational technology network and computing assets e.g., jigsaw, pitram, access points etc.)
- Work with service providers to provide timely repair and system maintenance.
- Ensure all necessary safety procedures are followed during technology support.
- Ensure equipment inventory and design documentation are always updated.
Your Training, Skills & Experience Checklist
Formal Qualification (including Professional Registrations):
- Bachelor of Science degree in Computer Science / Information Technology / Engineering or the equivalent.
Additional Knowledge:
- Understanding of ITIL Cross functional management process.
- Broad knowledge of all technology considerations (performance, scalability, maintainability, deployment, operations, technology infrastructure).
- Knowledge of emerging technologies.
Experience:
- Between 3 to 5 years' work experience in technical roles including Technology Management.
- Customer relationship experience.
Technical Skills:
- Problem-solving skills.
- Communication (written and verbal) and interpersonal skills.
- Advanced computer literacy skills - MS Office (Word, Excel, PowerPoint, and Outlook).
- Networking and infrastructure skills.
- Advanced planning, organizing and prioritizing skills.
- Assessment skills.
- Incident management skills.
Behavioural Attributes:
- Professional.
- Integrity.
- Confidentiality.
- Reliable.
- Adaptable.
- Continuous learning.
Working Conditions
- The position is located at our Akyem site.
- The incumbent will be required to travel as and when needed.
We understand no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Our business success comes from the accomplishments and well-being of our employees and contractors. Our goal is to build a workplace culture that fosters leaders and allows every person to thrive, contribute, and grow. We are committed to selecting and developing our employees, and to establishing a work environment where everyone can take an active part in reaching our strategic goals while feeling a sense of pride in working at Newmont.
Newmont seeks to recruit, hire, place and promote qualified applicants, meaning applicants who meet the minimum requirements of the position, without regard to personal characteristics such as gender, race, nationality, ethnic, social and indigenous origin, religion or belief, disability, age or sexual orientation or any other characteristic protected by applicable law. As part of our diversity efforts. females are encouraged to apply.
NOTE: Newmont does not ask for or require job applicants to pay money to apply or be considered for employment with the Company. In addition, Newmont does not ask potential job candidates to provide sensitive personal data without first submitting a job application through our secure, online portal, and only as requested for legitimate business purposes. If you are asked to provide money or sensitive personal data through any other means, do not respond and please report this immediately to it.sec@newmont.com.